FAQs
Questions & Answers
General
How to download the App on mobile?
Our Apps are available on the Google Play store. Search GoTrukker Shipper, GoTrukker Carrier or GoTrukker Driver App on the mobile play store & download it. To get direct link click here.
How to register for the application?
Registration with GoTrukker is Free & Convenient. You just need a mobile number, once you entered the OTP (Received thru SMS), you will get registered on the application.
What is the role of GoTrukker?
GoTrukker provides a platform to connect the shipper (Consignor) with the carrier (Transporter) and driver. GoTrukker App collects all the shipments records, which can be accessed in reports form to analyze cost & performance.
Shipper
What time required to get bids and arrange vehicle at loading spot?
Default time to get bids is 3 hours, however shipper can squeeze the bidding time by stopping the bid process anytime. Once bid GT team will make sure that vehicle reached at shipper’s location within the stipulated time.
What are the payment terms?
Shipper can pay Cash on Delivery, online banking or other payment methods.
Can I book multiple vehicles in a single request?
Shipper can create request for any number of vehicles required or he can just enter load weight (where carrier will decide the number of vehicle).
Can shipper negotiate rates with carriers?
Yes, Once the bidding timer is closed, shipper will select counter offer option on any of the bids and enter his required rates. Counter offer rates will be communicated to carrier for either acceptance or rejection.
What are the carriers reliability checks?
Carriers registered cannot quote rate unless verified & approved by GT operations team. Carrier performance will also continuously checked through customer & field staff feedback and trip ratings.
How do shipper track the shipment?
GT Shipper App include features of real time tracking & status of each POD. Shipper just need to access his application and can view any POD status and live location.
How much GoTrukker Charge for services?
Currently, We are not charging any service or subscription fee.
Who will provide POD document?
POD document will be created on GT App and downloadable by shipper, carrier as well by driver, whenever they required.
Carrier
Does GoTrukker require any document for carrier registration ?
Yes, Once Carrier get registered thru his mobile number. Carrier will attach his ID copy along with other business registration details for verification & approval of GT team.
How carrier can apply Jobs/loads on GoTrukker App?
Once registered, carrier can select and bid on any available shipment request in GT Marketplace
Can carrier apply for less than Truck Load or partial shipment?
Yes, Carrier can quote for any quantity or number of vehicles, against shipper request on GT app.
How much GoTrukker charge from the carrier?
Registration of carrier is free of charge. GoTrukker will only take minimal commission for each POD processed on GoTrukker Application.
Can carrier download POD document from App?
POD document will be created on GT App and downloadable by shipper, carrier as well by driver as per their requirements.
Driver
How driver & vehicle will be registered on GoTrukker?
Driver & vehicles will be added by registered carriers. Carrier can add unlimited numbers of vehicle or driver in his account.
Does GoTrukker need any verification documents from driver?
Yes, on addition of vehicle/driver, carrier need to attach scanned copy of driver’s CNIC, license and vehicle registration documents for verification from GT Team.
What is the benefits for driver on registering with GoTrukker?
Driver performance rating (based on customer’s feedback) will be available on GT Apps & Website, to incentivize the best performing drivers and help the fleet owners to find & hire professional skilled drivers from our website.
For any queries and feedback
Contact our GT Team for 24/7 support